Tuesday, December 27, 2005

Scary Smart Christmas Gifts

Check out 20q.net -- my kids each received one of the handhelds from their aunt. The thing is amazingly smart -- even when I thought of relatively abstract things it came close. The web site is even smarter....

Monday, December 26, 2005

Successforce Blog: How to Improve your Professional Services Organization

A self referential link to some of the tools I've discussed in the past.

OpenAirand Salesforce works quite well independently - but combined you get the added benefit of a master data management, MDM infrastructure - at least for a small company. A larger company (>$50 M) would probably need a separate system to manage those data.

A good MDM process ensures you consistently use the same names for customers, shipping addresses, products, etc. Sounds silly but simply cleaning up your data sets and keeping them that way can help you serve your customers much better (and cheaper). A inordinate amount of time can be wasted trying to to get everyone communicating the same message across the company (engineering, support, professional services, executives, sales). In a small company this can be a matter of life and death.

Fundamentally a good MDM process supports communication across the organization silos that exist in many (most) companies for a certain size (over 10 or so).

Never underestimate the effectiveness of simple clear communication to improve your business.